Phocas Software - Notice history

All systems operational

Notice history

Nov 2024

Performance Degradation
  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating an issue that is causing latency.

    Our team is actively working on resolving the problem and improving performance.

    We will share updates as soon as we have more information.

    Thank you for your understanding and patience.

Oct 2024

Increased error rates in Syncs, File Uploads and Connectors
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We have applied a fix, and are monitoring the status of syncs, connectors and builds

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.
Increased Error Rates In Sync and Connectors
  • Resolved
    Resolved

    We are no longer seeing errors. We will work with our cloud provider to determine root cause and any actions that need to be taken.

  • Update
    Update

    We are continuing to monitor error rates, work is ongoing to fully close out the issue.
    We are not seeing any impact to customer sync or connectors.

  • Monitoring
    Monitoring

    We are beginning to see initial signs of recovery for the increased error rates.

  • Update
    Update
    We are continuing to work on a fix for this incident.
  • Identified
    Identified

    We are currently investigating increased error rates in our Sync & Connector processing.

    Our cloud provider has identified the problem and are working on a fix.

    Built-in retry functionality is currently helping mitigate the issue.

    We will continue to monitor and will update when full service is restored.

Sep 2024

Unplanned service outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.

Sep 2024 to Nov 2024

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